...I know you are working hard to resolve the issues and I just wanted to say 'thank-you.'

I know you have a high standard of service that you strive to meet each and every day.

I know it is easy to complain when one does not truly understand the trials and tribulations of maintaining an internet database as I would be the first to admit that I have been guilty of doing this in the past.

But not now.

I am dedicated to you as a user and as part of the BCUK community.

Just wanted to let you know that I stand beside you as you work to resolve the issues at hand.

Bless.

I really mean this and this is in no way my attempt to get you to buy me some Guinness whilst in Berlin. Hehehehehe..